Skip to main content
πŸŽ‰ Now Live: The Track Flows Android app is now on Google Play. Download free
Home / Blog / Business Tips / A Customer's Cheque Bounced. What Should You Do Next?
A Customer's Cheque Bounced. What Should You Do Next?
Business Tips

A Customer's Cheque Bounced. What Should You Do Next?

The first phone call matters more than the legal notice. What to do in the first week, and what the law actually gives you.

A bounced cheque feels like a betrayal. It is usually something duller: a balance that was not there on the day, and somebody who was hoping it would be.

How you handle the first week decides whether you get paid or start a two-year process.

Before anything else, get the paperwork

The bank gives you a return memo stating the reason. Keep it. Keep the cheque itself. Both matter later, and both are easy to lose in the first few days when nobody is thinking about evidence.

Then make a phone call, not a notice

Most bounced cheques from long-standing customers are cash flow, not refusal. A call that asks what happened and when they can arrange it recovers a lot of money that a legal notice would have turned into a fight.

Ask for a specific date. Not "soon", not "next week". A date.

What the law gives you

Section 138 of the Negotiable Instruments Act makes cheque dishonour a criminal offence, but only if the steps are followed exactly.

  • The cheque must be presented within its validity period
  • A written demand notice must be sent within 30 days of the return memo
  • The payer has 15 days from that notice to pay
  • A complaint can be filed within 30 days after that window closes

Miss any of those windows and the criminal route usually closes. This is why the return memo date matters so much.

The commercial decision

Legal action is slow and consumes attention you would rather spend elsewhere. It is genuinely worth it for large amounts and for customers who are avoiding you. It is rarely worth it for a modest sum from someone who is talking to you and paying in instalments.

Afterwards

A customer whose cheque has bounced once is not necessarily a bad customer. A customer whose cheque has bounced twice is telling you something. Move them to advance payment and say so plainly rather than quietly resenting the risk.

Still tracking your business in Excel and WhatsApp?

Track Flows brings Leads, Sales, Collections, Accounting and Tasks into one screen, so you know exactly where your business stands, every single day. Built in India, for Indian service businesses.

Start Free Trial → Book a Demo
15 days free · No credit card · Cancel anytime
Talk to us
💬 WhatsApp
Usually replies within an hour
📞 +91 95129 13875
Mon–Sat, 10 AM – 7 PM IST
✉ trackflows@gmail.com
Reply within 24 hours

Related Articles

Comments (0)

Be the first to leave a comment!

Leave a Comment

Email not published